Exceeding your plan limits

Going over your plan does not automatically change your subscription. We email you to request an upgrade when usage is substantially over your allowance in consecutive periods, or when a new account substantially exceeds its allowance in its first period.

What happens next?

We’ll email you if it looks like you need a larger plan, and send a few friendly reminders if your usage stays over your allowance. Before dashboard and API access is locked, we’ll send one more email and give you extra time to make the change. Each email explains the next steps, and you can always reply if you need a hand.

You approve the upgrade yourself. An overage lock restricts access to your analytics; it does not stop analytics collection or delete your historical statistics.

Restoring access

Upgrade to a plan that fits your traffic to restore access. If your current usage returns within your existing plan, the next usage review can also clear the overage and unlock access. If an unusual traffic spike caused the overage, contact us for help.

Overage restrictions are separate from unpaid invoices and cancellation. See locked accounts and closing your account for those situations.